Clear Terms for Confident Use

Terms and Conditions

Please read these terms carefully before using NexaMail.

Introduction

All use of the website, information, services, and content distributed through or in conjunction with or made available on the website is offered to you subject to your acceptance of these Terms and Conditions and our Privacy Policy. These terms incorporate a legal agreement between you and NexaMail governing the use of our services.

Service Description

NexaMail operates the website nexamail.co.za and the application at app.nexamail.co.za (the “Service”). These terms apply to all visits, accounts, subscriptions, and use of the Service.

Acceptance of Terms

By accessing and using NexaMail, signing up for an account, or purchasing a subscription, you accept these Terms and Conditions in full. If you do not agree, you must not use the Service.

Eligibility

You must be at least 18 years of age to use the Service. Accounts registered by automated methods (including “bots”) are not permitted unless expressly authorized by NexaMail.

Changes to Terms

We may update these Terms from time to time. New features, tools, or resources added to the Service are subject to these Terms. Continued use of the Service after changes are posted constitutes acceptance of the updated terms.

Account Responsibility

You must provide accurate registration information and keep your account details secure. Your login may only be used by one person unless your plan allows additional users. You are responsible for all activity that occurs under your account.

Permitted and Prohibited Use

You agree to use NexaMail only for lawful purposes and in compliance with these Terms. You must not:

Send spam, phishing emails, or unlawful communications.
Upload or distribute content that infringes third-party intellectual property rights.
Create multiple free accounts or attempt to bypass plan limits.
Transmit unlawful, offensive, threatening, defamatory, or obscene content through the Service.
Use automated scraping, data mining, or extraction on the website without authorization.

Email Compliance

You are responsible for ensuring you have lawful permission to email your contacts and for honoring unsubscribe requests promptly. You must use the Service in a manner consistent with POPIA and other applicable laws.

User Content

“User content” refers to materials you submit to the Service. You grant NexaMail a worldwide, non-exclusive, royalty-free license to use, reproduce, and process your content solely to provide the Service. You represent that your content is lawful and does not infringe third-party rights.

Plans, Pricing, and Billing

NexaMail offers the following plans (prices in ZAR): Free (R0), Starter (R199), Business (R649), and Growth (R1,199). Subscriber limits and features for each plan are described on our pricing page. We may change prices, plans, or features from time to time and will publish updates on the website.

Refunds and Cancellations

Refunds are not automatically granted and are evaluated on a case-by-case basis. You can cancel your subscription at any time by contacting support via nexamail.co.za.

No Warranties

The Service is provided “as is” without warranties of any kind. NexaMail does not warrant that the Service will be uninterrupted, error-free, or that information provided is accurate or non-misleading.

Limitations of Liability

NexaMail shall not be liable for any direct, indirect, incidental, special, consequential, or exemplary damages arising from the use of the Service, including loss of profits, goodwill, or data.

Indemnity

You agree to indemnify and hold harmless NexaMail, its employees, agents, and affiliates against claims, losses, liabilities, and expenses (including legal fees) arising out of your use of the Service or violation of these Terms.

Termination

NexaMail may suspend or terminate your account at any time if you violate these Terms or use the Service in a way that may cause harm to NexaMail, other users, or third parties.

Severability

If any provision of these Terms is deemed unlawful, void, or unenforceable, that provision will be severed from the remaining provisions, which will remain in effect.

Entire Agreement

These Terms, together with the Privacy Policy, constitute the entire agreement between you and NexaMail regarding your use of the Service and supersede any prior agreements.