Customer Updates
Send planned maintenance notices, service updates, newsletters and campaigns to the right customers at the right time.
Customer communication built for South Africa
Keep every customer informed
Send reliable service updates, transactional emails, newsletters and campaigns at high volume—without enterprise platform pricing.
Capture contacts · Segment audiences · Automate journeys · Send at scale · Track results
One platform. Every essential message.
Turn customer data into timely communication
Organise audiences, automate customer journeys, send personalised email at scale and see what happened after every campaign.
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Smart Automation
Automate onboarding, appointment reminders, follow-ups and recurring customer notifications.
Delivery Insights
Monitor delivery, opens, clicks and engagement so important messages keep reaching customers.
Audience Management
Build organised contact lists with forms, segmentation and consent-aware subscriber management.
POPIA Workflows
Manage consent, unsubscribes and customer data with tools designed around responsible South African communication.
Built for South African Communication
Reliable communication without enterprise costs
Operational and Marketing Email
Manage customer updates, automated workflows and campaigns in one platform.
Built for High-Volume Senders
Scale essential email communication with predictable South African pricing.
We built NexaMail for local organisations that depend on email to keep customers informed. Our role is to make reliable, high-volume customer communication accessible—with transparent pricing and personal support.
G.J Manyara
Co-Founder
Co-Founder
The NexaMail Difference
Reliable communication, priced for South Africa
A focused platform for organisations that need dependable delivery, useful tools and personal support—without enterprise overhead.
Reliable High-Volume Sending
Deliver important customer communication without paying for enterprise software you do not need.
- Operational and marketing email
- Delivery and engagement reporting
- Capacity that grows with your volume
Transparent Local Pricing
Bridge the gap between costly enterprise platforms and unreliable low-cost sending services.
- Transparent monthly pricing
- Plans matched to sending volume
- No dollar exchange surprises
POPIA-Conscious Workflows
Communicate responsibly with consent, unsubscribe and audience-management tools.
- Built-in consent management
- Permission-based signup forms
- Responsible data-management tools
Practical support for every send
Personal Local Support
Get practical help from a South African team that understands your communication needs.
API & SMTP Access
Connect business systems and send reliable transactional email and notifications.
Straightforward Migration
Move contacts, sender identities and workflows with guidance from our team.
Communication by Industry
Built for businesses with customers to keep informed
Reliable customer updates, notifications and campaigns for the organisations that keep South Africa connected and moving.
ISPs & VoIP Providers
Keep subscribers informed before, during and after service-affecting events.
- Planned maintenance notices
- Network outage updates
- Billing and account notifications
Managed IT Providers
Send dependable operational communication across every managed customer account.
- Incident and status updates
- Security advisories
- Scheduled maintenance communication
SaaS Businesses
Support the customer lifecycle with transactional, onboarding and product communication.
- Account and billing emails
- Customer onboarding
- Product and service announcements
Professional Services
Build trust with timely reminders, client updates and useful newsletters.
- Appointment reminders
- Client status updates
- Industry newsletters
Schools & Communities
Reach parents, learners, members and supporters with clear bulk communication.
- School and parent notices
- Church and community updates
- Events and newsletters
Healthcare & Recruitment
Coordinate people with secure-minded, timely reminders and progress updates.
- Appointment communication
- Candidate status updates
- Automated follow-ups
Transparent local pricing
High-volume email without enterprise costs
Choose a Rand-based plan that matches your sending volume. Every plan includes local support and the tools to communicate with confidence.
Free trialNo credit card requiredMonth-to-month plans
Free Trial
Test NexaMail with your team before selecting a sending plan.
R0/mo
- 2,000 emails/month
- 10 mail lists
- 1,000 subscribers
- 2 segments per list
- 10 campaigns
- 10 automations
Most popular
Starter
Reliable customer communication for smaller teams and regular senders.
R199/mo
- 10,000 emails/month
- 20 mail lists
- 10,000 subscribers
- 2 segments per list
- 50 campaigns
- 50 automations
Business
More sending capacity for established service providers and growing organisations.
R649/mo
- 50,000 emails/month
- 50 mail lists
- 50,000 subscribers
- Unlimited segments per list
- Unlimited campaigns
- Unlimited automations
Growth
High-volume email communication with predictable local pricing.
R1 199/mo
- 150,000 emails/month
- Unlimited mail lists
- Unlimited subscribers
- Unlimited segments per list
- Unlimited campaigns
- Unlimited automations
API, SMTP & Integrations
Send from the systems your team already uses
Connect NexaMail to websites, CRMs and internal platforms for transactional email, service notifications and automated customer communication.
- Trigger transactional and operational email
- Synchronise customer data securely
- Build custom workflows with API, SMTP and webhooks
Zapier
5,000+ apps
Pabbly
Workflow automation
WooCommerce
E-commerce
WordPress
Websites and forms
API & SMTP
Transactional email
Webhooks
Real-time notifications
Frequently Asked Questions
Plan your customer communication with confidence
Practical answers about high-volume sending, service notifications, SMTP, integrations, POPIA and migration.
What is a customer communication platform?
A customer communication platform helps a business send operational and marketing messages from one place. With NexaMail, this includes service updates, outage notices, billing notifications, onboarding emails, appointment reminders, newsletters and campaigns.
Can NexaMail send service notifications and transactional email?
Yes. NexaMail supports service notifications, triggered messages and transactional email through campaigns, automation, API connections and SMTP services. We can help you choose the right sending method for each use case.
Is NexaMail suitable for high-volume email sending?
Yes. NexaMail is designed for South African organisations that need dependable bulk and high-volume email without moving straight to enterprise-priced software. Contact our team if your volume or delivery requirements need a tailored plan.
Does NexaMail support POPIA-conscious email communication?
NexaMail includes consent, unsubscribe and audience-management tools that support POPIA-conscious communication. Your organisation remains responsible for its lawful basis, data practices and compliance obligations.
Can we connect NexaMail to our website, CRM or internal system?
Yes. Use the NexaMail API, SMTP service, webhooks and supported integrations to connect websites, CRMs, forms, online stores and custom business systems.
What support is available?
You receive personal support from a South African team that can help with setup, sending practices, integrations and day-to-day platform questions. Priority support is available on selected plans.
Can we migrate from another email or SMTP provider?
Yes. We can help you move contacts, sender identities and communication workflows with minimal disruption. Migration planning depends on your current provider, data and sending setup.
Does NexaMail also support newsletters and email marketing?
Yes. Operational communication is a key focus, but NexaMail also provides the full email marketing toolkit for newsletters, promotions, audience segmentation, automation and campaign reporting.
Customer Stories
Trusted for everyday customer communication
Hear from South African teams using NexaMail to communicate clearly, reliably and at a sustainable cost.
We switched from Mailchimp to NexaMail and immediately saved on monthly costs.
Since adopting NexaMail, managing our email communications has become significantly easier. The platform is intuitive, reliable, and has helped us keep our clients informed with professional-looking campaigns. We appreciate having a South African solution that meets our business needs.
The analytics are easy to understand and the automation tools save us time.
NexaMail streamlined our entire lead nurturing process.
Plan Your Communication
Let’s talk about what you need to send
Tell us about your customers, message types and monthly volume. We’ll help you choose a practical way to send with NexaMail.
Our location
66 Albert Road, Woodstock
Cape Town, South Africa
How can we help?
Replies within one business day.
Talk to a Local Team