Privacy Policy

Privacy Policy

Last updated: February 2026

How we collect, use, and protect information when you use NexaMail.

Introduction

NexaMail (“we,” “us,” “our”) operates the website nexamail.co.za and the application at app.nexamail.co.za (the “Service”). This Privacy Policy explains how we collect, use, disclose, and protect personal information when you use the Service, in compliance with applicable privacy laws including POPIA.

Company Information

NexaMail

66 Albert Road, Woodstock Exchange,
Woodstock
Cape Town

Information We Collect

We collect information in the following categories:

  • Personal data such as name, email address, and contact details you provide when signing up or contacting us.
  • Billing and transactional information provided for subscription payments (processed by third-party payment providers).
  • Usage data such as IP address, browser type, device information, pages visited, and time spent on the Service.
  • Marketing interaction data from analytics and advertising cookies (including UTM parameters).

How We Use Your Data

We use your information to:

  • Provide, operate, and maintain the Service.
  • Process subscriptions and payments through secure payment providers.
  • Provide customer support and respond to inquiries.
  • Improve site performance, product features, and user experience.
  • Measure marketing performance and deliver relevant advertising.
  • Send service updates or marketing communications (you can opt out at any time).

Cookies and Tracking

We use cookies and similar technologies to remember preferences, track marketing attribution (UTM parameters), analyze site performance, and measure advertising effectiveness. You can control cookies through your browser settings or by using the cookie banner on our website.

Advertising and Retargeting

We may use advertising platforms (such as Google Ads) to show retargeted ads based on prior interactions with our website. These platforms may use cookies to deliver relevant ads. You can opt out of personalized advertising through your browser or the ad platform’s settings.

Email Marketing

If you opt in, we may send email communications about product updates, tips, and promotions. You can unsubscribe at any time using the link in our emails.

Third-Party Service Providers

We use trusted third parties for hosting, analytics, payment processing, and support. These providers may access personal information only as needed to perform services on our behalf and are required to protect it.

How We Share and Disclose Data

We do not sell or rent personal information. We may share data:

  • With service providers who help us operate the Service.
  • To comply with legal obligations or enforce our rights.
  • With your explicit consent.

Data Security

We implement industry-standard safeguards to protect personal information. While no system is completely secure, we work to protect data against unauthorized access, alteration, or disclosure.

Your Data Rights

Depending on your location, you may have rights to access, correct, delete, or restrict the processing of your personal data. To exercise these rights, contact us via nexamail.co.za.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.